If the test fails, follow the troubleshooting procedures listed below and
rerun the diagnostics tests by clicking on the Rerun Diagnostic Tests
button at the bottom of this page. If all the tests pass, close and restart
your Web browser to access the Internet.
Troubleshooting:
-
If there is no connection to the USB port of the DSL Modem Router, this test
should fail.
-
If you are not able to access this page, verify that the USB cable
from your computer or your hub is connected to the LAN port on the DSL
Router. Reseat the USB cable by unplugging both ends and reconnecting
them to their respective ports.
-
Turn off the DSL Modem Router, wait 10 seconds and turn it back ON.
-
With the router on, press the reset button on the DSL Modem Router for at
least five seconds and release it. This resets the DSL Modem Router to its
default settings. Wait for the DSL Modem Router to initialize, then close and
restart your Web browser. To reconfigure the router, type your DSL
Account username and password.
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