If the test fails, follow the troubleshooting procedures listed below and
rerun the diagnostics tests by clicking on the Rerun Diagnostic Tests
button at the bottom of this page. If all the tests pass, close and restart
your Web browser to access the Internet.
Troubleshooting:
NOTE: This test will fail if Test ADSL Synchronization also fails.
Troubleshoot the Test ADSL Synchronization test first.
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Turn off the DSL modem, wait 10 seconds and turn it back on.
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With the modem on, press the external reset button on the DSL modem
for at least five seconds and release it. This resets the DSL modem
to its default settings. Wait for the DSL modem to completely restart,
then close and restart your Web browser. To reconfigure the modem, type
your DSL Account username and password.
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If this is the first time you are setting up your DSL modem, you may
need to reconfigure your VPI/VCI settings. Contact ISP Technical Support
for assistance.
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