If the test fails, follow the troubleshooting procedures listed below and
rerun the diagnostics tests by clicking on the Rerun Diagnostic Tests
button at the bottom of this page. If all the tests pass, close and restart
your Web browser to access the Internet.
Troubleshooting:
NOTE: If Test Ethernet connection to ATM fails, this test result
displays N/A.
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After turning on your DSL modem, wait for at least one minute to establish
a connection. Run the diagnostic tests again by clicking on the Rerun
Diagnostic Tests button at the bottom of this page.
-
Turn off the power to the DSL modem, wait 10 seconds, and turn it back
on. Wait at least one minute for the modem to completely restart and
to establish a connection. If the PPP light on the modem turns solid
green, close your Web browser and restart it.
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If this is the first time you are setting up your DSL modem, you may
need to reconfigure your VPI/VCI settings. Contact ISP Technical Support
for assistance.
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